RETURN AND EXCHANGE POLICY

Last Updated: 3/27/2024

Thank you for shopping at https://fashiongenie.in

If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instructions:

if applicable we will send you a shipping label once the return request has been approved. In case you need to ship the products using any carreir, please use the following shipping address: SHOP NO 311, Rajiv Gandhi Marg MOTI NAGAR, Moti Nagar, Karnal, Karnal, Haryana, 132001. Please make sure to include the return slip in the package.

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

• Product must be returned in its original packaging
• Product wasn’t used or damaged
• Product must include original tags (if applicable)

HOW TO INITIATE A RETURN

If you have a request for Return, Refund, or Exchange and require further clarification or assistance, please do not hesitate to contact us at our email address: hellofashiongenie@gmail.com. We aim to provide prompt assistance and will initiate the return process within 2-3 business days. You will be updated on your Return Status through EMAIL, provided that contact information was provided. Thank you for your understanding and cooperation.